Twin Cities Siding and Roofing has been awarded a 2017 Guildmaster Award for exceptional customer service in the home remodeling industry. We are one of only 300 companies nationwide recognized by GuildQuality, and independent customer satisfaction survey company, for consistently delivering superior customer care.
This is the seventh year in a row that our company has achieved this distinction. We consider this a special honor because it was determined by our customers, whose response to an independent survey about their experience with Twin Cities Siding & Roofing was overwhelmingly positive.
The Guildmaster Awards have celebrated service excellence in the building, remodeling, contracting, and home services professions since 2005. The primary requirement for receiving a Guildmaster Award is exemplary customer service, as demonstrated by an extremely high customer recommendation rate.
In determining which businesses received the 2017 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates, and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded. Twin Cities Siding & Roofing achieved a recommendation rate of greater than 90% from its customers who were surveyed through GuildQuality, while the average customer recommendation rate for businesses in our industry is approximately 70%.
At Twin Cities Siding & Roofing we go “above and beyond” to make sure every customer experience is a great one. The Guildmaster Award is confirmation that our efforts are appreciated. If you’d like to experience this kind of service for your siding or window replacement project, give us a call at (651) 571-9557.
