How Are Contractors Rated by the Better Business Bureau?

Customers across the country rely on Better Business Bureau (BBB) ratings to give them an idea if a contractor is reliable and trustworthy. This is a good practice for consumers like you as it enables you to understand the quality of service you can expect from a particular business.
That said, it’s also important for you to know how the BBB comes up with these ratings.
Type of Business
BBB ensures that a business is legally operating, and it’s not in violation of any laws.
Years in Business
BBB checks the number of years that a company has been in business.
Licensing
A siding contractor should be able to submit proof that it has the expertise to provide their services. This could come in the form of licenses or other known certifications.
Business Practices
BBB ensures that contractors are transparent and upfront when conducting business. This means that companies should provide their customers with factual information regarding the services they offer.
Commitments
Ratings can be lowered if a company fails to honor its commitments to BBB. Rules and regulations have been created by the organization, and businesses are required to comply with these.
Complaint History With BBB
BBB checks the complaints filed against the business through the organization. It also takes into account how the contractor responded to the complaints and whether customers received a satisfactory solution.
Advertising
If the BBB’s logo, marks or name is in any way misused by a contractor, BBB can dock points and lower its rating. Moreover, businesses should practice truthfulness and accuracy in their advertising claims.
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